Universal Credit


At Citizens Advice we’ve helped people with over 200,000 Universal Credit (UC) issues since it was introduced. Our clients’ evidence helped us play a key role in persuading the Government to make changes that ensure UC works for the people who need it most.

Why things need to change

Universal Credit is the biggest change ever made to the benefits system. By 2022, more than 7 million households will be receiving it, over half of whom will be in work.

Our unparalleled insight and data means we’ve seen the equivalent of more than 1 in 10 of all new starts on UC and based on this evidence last year we called on the Government to make important changes to UC.

To read more about what we are doing to fix universal credit, visit the Citizens Advice website here

PPI Claims Support for Vulnerable Customers

The FCA have set a deadline of 29 August 2019 to complain about the sale of PPI or else lose your right to have your complaint assessed.

There is support available for vulnerable customers so it is important to be aware of the PPI helpline and website in order to find out more about the process and the help on offer:

You should call the FCA on 0800 101 8800 Monday to Saturday, 8am to 10pm or visit their website: www.fca.org.uk/ppi/

Read more

Stop Loan Sharks!

It’s a one stop shop for victims to get information, access support and report illegal lenders, as well as having information and resources for partner agencies.

Stop Loan Sharks will help you. they understand that reporting a loan shark is scary but they will help keep you safe.


Read more