Universal Credit - Help to Claim

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444 (England) or 08000 241 220 (Wales)

Visit Us:

Hyndburn: New Era Centre, Paradise Street, Accrington, BB5 1PB 

Monday 10am – 1pm

Wednesday 12.30pm – 3pm

Thursday 10am – 3pm

Friday 10am – 1pm


Rossendale: Stubbylee Hall, Stubbylee Lane, Bacup, OL13 0DE - pre-arranged appointments only throughout the valley


Complete an online form: https://carh.org.uk/index.php/contacts

For online advice visit: citizensadvice.org.uk/helptoclaim     


If you’re a local organisation working with people who need help applying Universal Credit get in touch with us on 01706 252012 for more information on how you can signpost or refer people to our service.