Universal Credit


At Citizens Advice we’ve helped people with over 200,000 Universal Credit (UC) issues since it was introduced. Our clients’ evidence helped us play a key role in persuading the Government to make changes that ensure UC works for the people who need it most.

Why things need to change

Universal Credit is the biggest change ever made to the benefits system. By 2022, more than 7 million households will be receiving it, over half of whom will be in work.

Our unparalleled insight and data means we’ve seen the equivalent of more than 1 in 10 of all new starts on UC and based on this evidence last year we called on the Government to make important changes to UC.

To read more about what we are doing to fix universal credit, visit the Citizens Advice website here