Job Opportunity - Training & Recruitment Officer

Citizens Advice Rossendale & Hyndburn are looking to recruit a Training & Recruitment Officer to join our friendly team to support the training and recruitment of volunteers across our sites in Bacup and Accrington.

The Role

The successful candidate will deliver training packages to volunteers and develop training materials and tools, which can be used to deliver training to our staff and volunteers. The Training & Recruitment Officer will also be responsible for ensuring that trainee advisers produce work to quality standards and liaise with the advice team to provide personal development opportunities for existing volunteers through training support, appraisals and one to one guidance.

The role will also involve providing activities and events to promote the recruitment of volunteers from within the local community and as such may involve some unsociable hours. They will also contribute to service development to continually improve the client experience.

The Candidate

We are looking for someone who has excellent teamwork and communication skills and who can use these skills to positively and effectively encourage and motivate others to learn, improve and develop new skills.

You will have an acute attention to detail to be able to monitor the work of volunteers to equality and service level standards, be approachable and friendly and have the flexibility and resilience to deal with challenges that this role may present. You will most importantly have experience of supporting others, preferably volunteers and your presentation and organisational skills will equip you to develop and deliver training to improve staff and volunteer development.

We are an equal opportunities employer and welcome applications from people from all backgrounds and with all different kinds of life experiences. We are a Disability Confident Employer and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role.


Please click here for the Job pack including Job Description and Person Specification

Please click here for the Application form

Please click here for the Guidance notes