An exciting new project to help those most impacted by COVID related fuel poverty and energy debt

Citizens Advice Rossendale & Hyndburn and Citizens Advice Blackpool have received a financial grant from the British Gas Energy Trust to help their efforts in working together to give invaluable support to people impacted by fuel poverty and energy debt as a result of the pandemic.


The grant will be used to create the Debt Recovery: A COVID Response project that will provide support for those  facing financial difficulties as a result of Covid 19 within the charity’s local communities. The advice and support we assist people to improve their finances by looking to maximise people's income, reduce outgoings and making savings on fuel costs. The aim is to lift people out of debt, help them to make their homes more energy efficient and improve their wellbeing.


Rachel Whippy, Chief Officer, Citizens Advice Rossendale & Hyndburn:

“With this funding, Citizens Advice Rossendale & Hyndburn and Citizens Advice Blackpool have been given the opportunity to help people in our local communities cope with the financial pressures they are facing due to the pandemic.  We will be  able to help those most in need who  are really struggling at the moment, find a way forward by easing their financial worries and taking the strain off what has been a very difficult time for everyone.”


Helen Charlton, Chair of British Gas Energy Trust:

“It’s been crucial to ensure frontline money and energy advice organisations receive additional funding to support their work this Autumn, as the longer-term effects of the pandemic, and winter fuel costs, begin to take hold.  Many vulnerable households are facing a financial precipice, these new grants will ensure additional money & energy advice is available to support individuals and families in some of the worse hit areas”


Contact details for people in need of support are:

  • Blackpool support: 01253 308401 /
  • Hyndburn support: 01706 252012 (leave a message with details of how to contact you) or complete an online contact form 


The British Gas Energy Trust has provided financial grants to nine regional energy and money consumer advice charities as part of its Covid Response Fund,  announced in July 2020. The Trustees made the decision to create the £800,000 Covid Response Fund, targeted at smaller front line, charitable advice providers,  in order to support households in areas of the UK identified by the Centre for Sustainable Energy (CSE) as being most impacted by COVID and having the highest levels of unmet resource for providing fuel poverty and energy debt advice to its local communities.


The projects will run from October 2020 until Summer 2021.  


The Covid Response Fund builds on the funding that is already supporting an additional 17 fuel and money advice projects across England, Scotland & Wales.   The publication of the Trust’s  Impact Report 2020 today,  helps shine a light on the positive impact of funding within the heart of communities across Engand, Scotland and Wales.