New opening hours - May 2022

From 6th May 2022 we are resuming our office reception service.

Initial access to advice from us is still via freephone on 0808 278 7975 where a trained adviser is likely to be able to resolve your query.

If not, they will seek to provide further help via a referral into one of our internal services or another organisation if they would better meet your needs.

If you are unable to phone, access can be gained in one of the following ways:- our webform, by post, referral from other agencies or our reception service.

After accessing us via one of these other methods, follow up contact will be made from one of our local advisers.

At times of high demand for our internal services, we will look to prioritise those who are most at risk should they not receive further help


Our office reception times are:

New Era Centre, Accrington

Monday and Wednesday 10.30am to 1.00pm

Stubbylee Hall, Bacup

Monday, Wednesday and Friday 10.30am to 1.00pm