A client contacted our Universal Credit Help to Claim line recently.  He had always worked and had never claimed benefits before but had recently been made redundant.  We discussed the benefits system with him and helped him make a claim for Universal Credit.  We are also helping him challenge earlier poor decision making by the DWP.

 He told our adviser "Brilliant from the word go. Really helpful, reassuring and absolutely brilliant. I don't think I'd have managed without you."

 Our staff and volunteers are continuing to work remotely - if you need help to claim Universal Credit, phone our freephone number 0800 144 8 444 or talk to us on line https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/helptoclaim/

Our Housing Support Team recently worked with a client who had health issues, was struggling with money and about to be made homeless through no fault of her own.  We supported her with securing a new tenancy, repairs to the new property, understanding the benefits system alongside work she had been offered and with personal budgeting.

Our client is now in a much better place and said - 'Great to know you can always go to someone at Citizens Advice confident that someone is there for you to help you understand everything.  All are so nice!'