Our volunteer team

A lady contacted our Adviceline about correspondence she received relating to her Working Tax Credits payments and was helped by one of our team of volunteer advisers.
 
Whilst her issue is not yet resolved, we continue to help her with this. She said "please could you thank the gentleman I spoke to on the Adviceline the other day; I was very upset and anxious and he was so kind to me, I felt better just by talking to him "
 
Our face-to-face services remain suspended but we are available on Adviceline 0300 452 2552 (Monday to Friday 10.00am to 2.30pm) or via our webform https://carh.org.uk/index.php/contacts

Housing Support Team

Our Housing Support Team recently worked with a client who had health issues, was struggling with money and about to be made homeless through no fault of her own.  We supported her with securing a new tenancy, repairs to the new property, understanding the benefits system alongside work she had been offered and with personal budgeting.

 

Our client is now in a much better place and said - 'Great to know you can always go to someone at Citizens Advice confident that someone is there for you to help you understand everything.  All are so nice!'

Read more

Struggling to buy food this week?

If you are struggling to feed yourself or your family somewhere in Rossendale, then help is at hand.

Food Boxes- these are hosted by local residents across Rossendale and residents can take the food they need from a box, and can donate to a box when they are able to.

There are also Drop-In Food Banks and Food banks by referral available.

Read more