"I kept getting pushed from pillar to post and not getting anywhere - I was not sleeping at night as I was getting further into debt"

We recently helped a client who had recently had to give up work due to ill-health.  They were having difficulty with mobility and needed help to dress.

They were struggling to pay rent and were already in debt when they phoned Citizens Advice.  Our Energy Team was able to help this client in several ways:

  • Details of Adult Social care to arrange an assessment for help with aids and adaptations for her home so they can continue to live independently.
  • Assistance to claim the right benefits 
  • Identified a cheaper energy supplier using a swtiching service
  • Highlighted the Priority Services Register so the energy supplier will take account her health issues in case of supply issues
  • Liase with the Housing Association for support addressing the rent and Council Tax

This client is now in a much better place receiving the right support, having improved financial ncapability skills and managing to live independetly.

If you feel our Energy Team could help you, call 01254 304129 or email energyproject@carh.org.uk and someone will get back to you as soon as they can.


This project is funded by the British Gas Energy Trust COVID response fund. The publication of the Trust’s Impact Report 2020 helps shine a light on the positive impact of funding within the heart of communities across England, Scotland and Wales.

Volunteers Week 2021

Do you want to learn new skills and improve your CV?
Do you want to gain valuable work experience?
Are you a people person?
We are currently looking to recruit Advice Team Volunteers to help our clients both from our offices in Bacup and Accrington, and also working remotely from home.
Volunteers are valuable members of our team at Citizens Advice Rossendale & Hyndburn. We welcome people from all walks of life with a range of skills and backgrounds. Training is provided and we remiburse any travel expenses.
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