Battling Poverty in a Pandemic - Stories from the Frontline

The British Gas Energy Trust funds over 50 frontline advice services such as Citizens Advice Rossendale & Hyndburn, in local communities.

Our project helps families and individuals facing financial hardship and fuel poverty by providing FREE 1-2-1 money advice, income maximisation, benefits advice and energy efficient measures, to those in need of support

Check out the 2021 BGET film here

If you feel our Energy Team could help you, call them on 01254 304129 or email and someone will get back to you as soon as they can.



Autumn 2021 energy newsletter out now!

Our Autumn energy newsletter is out now, covering topical energy news as we move into the colder part of the year. In this issue we look at the energy cap, switching supplier and help with energy costs for those in need - e.g. Cold Weather Payments, Winter Fuel Payment and the Warm Home Discount. Download the PDF version below, it will open in a new window, or if you'd rather have a paper copy please contact us and we'll post one out. If you have any hot (or cold!) topics that you'd like to see covered in the winter edition let us know!

Download the PDF version of the Autumn 2021 energy newsletter

Our energy advisers can offer advice about keeping your home warm, your energy costs down, coping with energy debt and budgeting - contact us on the details below and we'll get back to you as soon as possible...

The Healthier Energy Project is funded by the Energy Industry Voluntary Redress Scheme

"I kept getting pushed from pillar to post and not getting anywhere - I was not sleeping at night as I was getting further into debt"

We recently helped a client who had recently had to give up work due to ill-health.  They were having difficulty with mobility and needed help to dress.

They were struggling to pay rent and were already in debt when they phoned Citizens Advice.  Our Energy Team was able to help this client in several ways:

  • Details of Adult Social care to arrange an assessment for help with aids and adaptations for her home so they can continue to live independently.
  • Assistance to claim the right benefits 
  • Identified a cheaper energy supplier using a swtiching service
  • Highlighted the Priority Services Register so the energy supplier will take account her health issues in case of supply issues
  • Liase with the Housing Association for support addressing the rent and Council Tax

This client is now in a much better place receiving the right support, having improved financial ncapability skills and managing to live independetly.

If you feel our Energy Team could help you, call 01254 304129 or email and someone will get back to you as soon as they can.


This project is funded by the British Gas Energy Trust COVID response fund. The publication of the Trust’s Impact Report 2020 helps shine a light on the positive impact of funding within the heart of communities across England, Scotland and Wales.