Your experiences and your stories offer us a unique insight into the problems faced by people both locally and nationally throughout the UK.  With over 2.7 million people each year accessing Citizens Advice Services,  this evidence is hard to ignore. We speak up about the policies and services that cause people problems and campaign locally and nationally for change.

We especially want to hear from you if you have been affected by any of the particular issues we are currently focusing on:


  • Problems with claims for Universal Credit, such as delays in payments or incorrect awards
  • Refusal of a Blue Badge despite having mobility problems
  • Benefits being stopped  for no reason, or been sanctioned and you do not understand why
  • Struggling to manage what is expected from you by the Jobcentre, particularly if you have a health issue
  • You are struggling with debt and mental health issues

Our Welfare Equality and Transformation Project can tell you more about how we can help bring about change, see below for more information

If you have been affected by any of the above issues, please get in touch to find out how we can help you or/and how might get involved in our campaign.  Visit our Contact Us page to get in touch.

See the Citizens Advice website for more information about the difference we make

We encourage people to volunteer and get involved with campaigning about local issues that are affecting them, visit our Volunteer for Us page for more information.




Equality & Welfare Reform Transformation Project

Welfare reform measures over the last few years have impacted hugely on equality issues cross the UK, with those most vulnerable and disadvantaged being affected the most, putting them at risk of longer term punitive sanctions, loss of income and a negative impact on health and wellbeing.

What do we want to change?

Ultimately, to end discrimination in social security provision and reduce conditionality requirements to manageable levels for disadvantaged claimants, enabling them to have their rights upheld and be treated fairly by the benefits system.

Our new three year project will start in Lancashire and Greater Manchester, and then roll out across England and Wales.

What will our project do?

  • prevent discrimination and poor decision making by DWP and Job Centres
  • challenge discrimination through individual casework and support for clients
  • stop future discrimination by campaigning and improving access to justice.

How can we help you?

We will: create new tools, impact and advice kits, templates, and client leaflets; offer free training and share good practice; improve pro bono and CLA gateway casework routes, and share resources to support strategic casework.

Nina Stansfield

Amena Patel

Follow the project on Twitter @equalityCARH