Welfare Benefits Advice

We offer advice about welfare benefits, from entitlement to challenging decisions.



How we can help

Do you need help to make a new Universal Credit claim?

At Citizens Advice Rossendale & Hyndburn we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment

  • Our trained advisers can help you to:
  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you

If you’re not sure what help you need just get in touch and we can work out how we can support you.

How to access this service;

Accrington Office

Monday -      10am - 1pm

Wednesday - 12.30pm - 3.30pm

Thursday -    UC Help to claim only 9.30am - 3.30pm

Friday -        10am - 1pm 

Call: Help to Claim Freephone 0800 144 8 444 (England) Monday - Friday 8am - 6pm

Rossendale Office

Appointments are available at various times and locations through out the week

Call: Help to Claim Freephone 0800 144 8 444 (England) Monday - Friday 8am - 6pm

You can also find more information on Universal Credit on our advice pages here

If you’re a local organisation working with people who need to help to claim Universal Credit email us at advice.hyndburn@carh.org.uk or advice.rossendale@carh.org.uk for more information on how you can signpost or refer people to our service. 

You can also complete our online contact form and we will call you back



Welfare Reform & Benefit Sanctions

There have been many changes to the benefit system in recent years.  Some of these changes have had a negative impact on disadvantaged people, such as sanctions and unfair benefit decisions.  You may feel that you have been treated unfairly by the welfare benefits system, this may be because you have a health issue, caring responsibilities or language difficulties.  If this is the case we would like to hear from you. 

As well as helping you to solve your problem, your experience may also help us influence positive changes in policies, that will make the system fairer for everyone.  For more information about this and how you can get involved click here