Welfare Benefits Advice

We offer advice about welfare benefits, from entitlement to challenging decisions.

How we can help

  • We can offer advice on entitlement depending on your circumstances, including a benefits check
  • We can advise you how to challenge an adverse benefit decision, such as a sanction
  • We can support and advise you to negotiate a fairer claimant commitment with the Jobcentre

Contact us on Adviceline 0300 4560 2552 or complete our online contact form

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444 (England) or 08000 241 220 (Wales)

Visit Us:

Hyndburn: New Era Centre, Paradise Street, Accrington, BB5 1PB – Monday 10am – 1pm, Wednesday 12.30pm – 3pm, Thursday 10am – 3pm, Friday 10am – 1pm

Rossendale: Stubbylee Hall, Stubbylee Lane, Bacup, OL13 0DE

Complete an online form: https://carh.org.uk/index.php/contacts

For online advice visit: citizensadvice.org.uk/helptoclaim     

If you’re a local organisation working with people who need help applying Universal Credit get in touch with us on 01706 252012 for more information on how you can signpost or refer people to our service.  




Welfare Reform & Benefit Sanctions

There have been many changes to the benefit system in recent years.  Some of these changes have had a negative impact on disadvantaged people, such as sanctions and unfair benefit decisions.  You may feel that you have been treated unfairly by the welfare benefits system, this may be because you have a health issue, caring responsibilities or language difficulties.  If this is the case we would like to hear from you. 

As well as helping you to solve your problem, your experience may also help us influence positive changes in policies, that will make the system fairer for everyone.  For more information about this and how you can get involved click here