Welfare Benefits Advice

We offer advice about welfare benefits, from entitlement to challenging decisions.

How we can help

  • We can offer advice on entitlement depending on your circumstances, including a benefits check
  • We can advise you how to challenge an adverse benefit decision, such as a sanction
  • We can support and advise you to negotiate a fairer claimant commitment with the Jobcentre

Call us for free: Adviceline 0808 278 7975 (Mon-Fri 9am - 5pm) or complete our online contact form

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us for free: 0800 144 8 444 (England) or 08000 241 220 (Wales)

For online advice visit: citizensadvice.org.uk/helptoclaim     

If you’re a local organisation working with people who need help applying Universal Credit get in touch with us on 01706 252012 for more information on how you can signpost or refer people to our service.