Citizens Advice East Lancashire – Your Beacon in Times of Need
We Empowering You to Forge Ahead
Life is filled with unexpected challenges – complex and sometimes intimidating hurdles that seem insurmountable. At Citizens Advice, we stand firmly on the belief that everyone deserves access to quality, unbiased advice to navigate through these difficulties. We're here to instill in you the knowledge and confidence to pave your path forward, regardless of who you are or the nature of your predicament.
Your Trustworthy Companion in Troubling Times
As a national network of independent charities, we're proud to be a refuge for millions, providing confidential, comprehensive, and free advice. Whether online, over the phone, or face-to-face, we are steadfast in our commitment to being a beacon of support for everyone, known for our independence and impartiality.
Our local Impact in Numbers
In the year 2022-23, we emerged as a beacon of hope and support, illustrating our reach and impact through:
Over 100,000 website visits, a testament to our growing online resource hub.
Assisting 5,000 individuals face-to-face, adapting to the challenges posed by the COVID-19 pandemic and the cost of living crisis
Assisting 14,000 people through our responsive phone service.
A Robust Network Ready to Assist
Our strength lies in our extensive presence across England and Wales, with about 2,500 locations manned by a dedicated team of 16,000 volunteers and 8,650 staff members. This network stands ready to assist you, providing the support and guidance necessary to tackle life's most pressing challenges.
A Voice that Resonates
Our widespread interaction gives us a unique insight into the multifaceted issues people face today. Equipped with substantial evidence, we are positioned to influence change at the highest levels, advocating for improvements that genuinely benefit the community. We also serve as the statutory consumer watchdog for the energy and postal sectors, pinpointing issues and championing better outcomes for all.
Making a Tangible Difference
Our efforts have culminated in significant positive change:
Resolving issues for 3 in every 4 individuals who sought our direct advice.
Garnering the trust and recommendation of nearly 87% of our clientele.